Privacy policy | TrueMonth

Who this covers

This policy covers visitors to truemonthhq.com, people who contact us or book a call, and users of the TrueMonth Console. Data we process on behalf of clients is governed by our client agreements and our Data Processing Addendum, where we act as a service provider.

Information we collect

Information you give us: your name, work email, company, role and anything you write when you email us, use the contact form or book a call.
Console account data: name, work email, sign-in records and security settings for users invited by a client.
Technical data: standard server logs such as IP address, browser type and pages requested, kept for security and troubleshooting.

This website does not use advertising cookies, analytics trackers or third-party pixels.

How we use it

To reply to you and schedule calls
To provide, secure and support the Console and our services
To send service and security notices to Console users
To meet legal obligations and protect our rights

We do not sell personal information, share it for cross-context behavioral advertising, or use it to train AI models.

Service providers

We use a small number of providers to run our business, such as hosting, email and scheduling. They process personal information only on our instructions and under contracts that require them to protect it. Booking a call through Calendly is subject to Calendly's own privacy policy.

Retention

We keep inquiry emails for up to two years, Console account data for the life of the client engagement plus 30 days, and server logs for up to 90 days, unless the law requires longer.

Your rights

Depending on where you live, including California and other US states with privacy laws, you may have the right to know what personal information we hold about you, to access, correct or delete it, to obtain a copy, and to opt out of sale or sharing. We don't sell or share personal information, so there is nothing to opt out of, but you can still ask. We will not treat you differently for exercising your rights.

To make a request, email [email protected]. We will verify your request and respond within 45 days. An authorized agent may make a request on your behalf with written permission.

Security

We protect personal information with access controls, encryption in transit and at rest, multi-factor sign-in for the Console and audit logging. See our security page.

Children

Our website and services are for businesses. We do not knowingly collect personal information from children under 16.

Changes

We will post any changes on this page and update the date above. Material changes affecting Console users will also be sent by email.

Contact

Questions about this policy: [email protected].